As a part of our commitment to Customer Service – Ridge Foodservice stands behind our product offerings and we want you to be happy with them. If for any reason you’re unsatisfied with your order, we ask that you contact us at 732-800-1187 or [email protected]

All products from our online store are sold on a non-returnable basis. Since our website offers perishable food ingredients, we do not provide refunds after the order is shipped. Please carefully select proper items prior to making your purchase.

For the following instances please contact us within 14 days of receipt of the item(s) for an exchange or refund.

• When the product received via UPS shipment or our direct delivery is defective, damaged, or contaminated
• When the product received is incorrect compared to items ordered on your invoice. Not including change of mind, incorrect orders made by the recipient, or products that have been opened or tampered with from its original packaging

Please provide a photo of the incorrect, defective, damaged, or contaminated package to [email protected]

We do our best to minimize product breakage in transit; however, packaging can experience some breakage during shipping and delivery. If your product has arrived damaged or contaminated in any way, please contact us directly and we will do our best to resolve the issue.

If you have any questions or concerns relating to refund and return policy, please contact us at 732-800-1187 or [email protected]